Updated: Dec 6, 2020
Although every person may have his own perceptions about the qualities of a good manager, below are how I personally describe one.
A good manager...
1 Clearly verbalizes his expectations from his employees
Clearly communicating the rules, regulations, goals and objectives is a must for every manager. Particularly true among the newly hired employees, employees must understand what is expected from them and the possible consequences of not meeting those expectations.
In management, there is what we call punishment or coercive power. It is a manager's ability to withhold resources and/or reprimand, transfer, demote, layoff, or dismiss an employee when an employee does not perform according to the standards of his duties.
As a manager, you shouldn't be timid to correct your staff if they are not doing the right thing. Believe it or not, there are managers who find it quite difficult to constructively criticize others who are within their leadership and management because of fear of hurting others' feelings or being disliked by their staff.
As a manager/ business owner, you must be bold enough to:
DEVELOP the rules,
IMPLEMENT these rules, and
ENSURE your PEOPLE FOLLOW these rules.
2 Is able to bring the best out of his employees
Every person on this planet has his own God-given talents which he can use for the betterment of the society.
Managers should keep this in mind. Knowing that each of your employee has his own personal attributes which can be used to improve your business, you must be able to bring out the best in each of your employees.
Learn how to use your power in doing this.
3 Knows how to delegate tasks
As your business grows, you may eventually feel that your hands are already full. Delegation is how you can get things done through others. Although delegation can be an easy task for some managers, it may not be for others.
One of the major barriers to delegation is the manager's fear of not getting the job done right and on time.
Some ways to improve your delegation skills include:
Set your goals, objectives and the standards by which your employees will be evaluated
Communicate well to your employees that you have the authority to delegate such tasks and they are accountable to get things accomplished
Allow your employees to participate in some aspects of decision-making which are deemed appropriate for them. But prior to it, you should have precise understanding of what their valuable assets or specialized knowledge and skills are related to the matter before involving them.
Clearly set deadlines while not withdrawing supervision.
Proper training and supplemental information may be necessary to ensure your staff are able to accomplish the delegated tasks. Continuing education is necessary to enhance your staff's strengths while overcoming any deficiency.
4 Suggest ways on how his staff can improve their performance
A good manager is able to conduct performance evaluation and suggest ways on how one can improve.
Similarly, it is important for managers to be knowledgeable and skillful too. As the old adage says, "The blind cannot lead the blind." It would surely be chaotic for a manager to instruct others who are more well educated or skillful on the task.
Remember, learning is a life-long process. And not just because you have succeeded in opening your own business, you'd be laid back and use only whatever asset you've previously acquired until the last phase of your business. You have to remain updated with the newest technologies related to your business and other leadership and management concepts to constantly improve your own performance as a manager.
5 Never fails to acknowledge exceptional work performance
People love getting their self-esteem boosted. Acknowledging an exceptional job performance is an excellent way to develop your staff's confidence. This can eventually lead to stronger loyalty and devotion.
6 Communicates any change early
Another old saying is, "Change is the only constant thing in this world."
As a manager, you must realize that not all people like change. Although there could be flexible people among your staff, many are probably aren't.
People don't like change because they feel it would bring chaos within the workplace. They perceive it as another big task to accomplish. And let's admit it, people are sometimes too lazy to change-- even it's for the better.
Since you certainly cannot prevent a change to happen sooner or later, it is crucial to develop ways on how you can communicate change early and don't forget to inform your staff why such change is necessary.
It is more likely that your staff will embrace it if they understand the benefits it would bring them and the company or organization. As much a possible, avoid making abrupt changes which could shock your employees.
7 Understands that each employees has his own life outside work
Workaholic managers often tend to impose their own work values and attitudes toward others.
You must understand that each of your employee also has his own family or other social life outside the workplace. Don't make unrealistic work demands to the point of burning them out.
People work to live. They do not live to work.
8 Understands the value of tangible rewards
Fair wage, salary increase, and bonuses are perhaps the favorite rewards of almost all employees on Earth. Why? Because we need money to survive.
Do not be tempted to put more into your pocket at the expense of your employees.
9 Follows the Golden Rules: "Do unto others as you would have them do unto you." -Mathew 7:12
You're the boss. But that doesn't give you the right to ever belittle your employees. Every person, no matter what his social status is deserves the right to be respected and treated with dignity.
10 Is superbly hardworking and committed to his business, organization or company
Your staff will always look up to you. Engaged employees, those who are enthusiastic about their work, will emulate whatever degree of passion you have for your business, organization or company. Therefore, it is important to lead by example.
Remember, nobody else would care for your business more than you would.
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